The Welcome Center is located off the covered Promenade on the north (5th Street) side of the 800 building. Its hours of operation are 7:00AM to 5:30PM, Monday throught Friday. During those hours of operation you can also reach the Welcome Center directly at 980-683-0114. Security officers at the Welcome Center can assist with printing visitor badges for access to the 800 building only. Visitors needing access to the 900 building should visit the security desk in the lobby of the 900 building. After normal operating hours, customers can press the intercom at the main door to the Welcome Center to request assistance from Gateway Village Security.


Gateway Village Concierge can be reached at 704-350-6209 between the hours of 10:30AM and 1:00PM, Monday through Thursday. Some of the services provided include:

  • Tickets to Select Events & Attractions
  • US Postal Stamps (sold in book quantities)
  • Movie Tickets
  • CATS Bus Passes (also available online)
  • Reservations for Tenant Sponsored Events in Promenad

Periodic Gateway Village Events include:

  • Spring Market
  • Farmers Market
  • Summer Music Series
  • Tenant Appreciation Ice Cream Social
  • Fall Market
  • Holiday Market
  • Pumpkin Carving Contest
  • Holiday Tree Lighting
Getting Around

Visitor Parking

Rates are posted at entrances of the parking deck located on West Trade and West 5th Street. Visitors should obtain a ticket from the dispenser when entering and use the automated pay stations when exiting. The pay stations accepts credit cards and ticket validations, with the one exit also accepting cash on the lower level. For assistance, please visit the parking office located at the West 5th Street entrance between the hours of 8:00AM and 5:00PM or call (704) 350-6218.


Monthly Parking

The parking deck provides monthly parking for Gateway Village tenants and employees. For information, please visit the LAZ Parking Website or call (704) 350-6218.


Cats Bus Passes

You can now purchase your bus pass through Cats Pass – Mobile Ticketing App. For more information and to download the app, please visit:


Charlotte B-Cycle Bike Share

There is a Gateway Village bike station located at 898 West Trade Street across from DoubleTree. Buy a pass, choose a bike, and go. For more information or to download the BCycle App, please visit:


Dockless "smart" bike share options (green, yellow, and purple):


Gold Rush Trolley Service CANCELED

The Red Line of the Gold Rush Trolley has been permanently canceled effective 8/14/17. For more information, please visit:


City Linx Gold Line - Phase 2

To stay informed on the upcoming construction, please visit: sure to click "Notify Me" to receive updates.


Starbucks Coffee (download the App)
(704) 333-4077
Located in just off the Promenade and fronting W. Trade Street 
Hours: Monday – Friday: 5:30AM – 8:00PM 
Saturday and Sunday: 6:30AM – 6:00PM

(980) 683-0567
Located in the northeast corner of the Promenade just off Cedar Street
Hours: Monday – Friday: 7:00AM – 2:00PM

Bytes Cafe
(980) 683-0567
Located on the first floor of the 900 Building 
Hours: Monday – Friday: 7:30AM – 2:30PM

Libations Kitchen and Bar at DoubleTree Hotel
(704) 347-0070 
Breakfast, Lunch and Dinner
Seven Days a Week

Other Retailers

Gateway Dry Cleaners
(704) 342-0701
Hours: Monday – Friday: 7:00AM – 6:30PM
Saturday: 9:00 am – 2:00PM

(704) 716-4700
Hours: Monday – Thursday: 5:30AM – 8:00PM
Friday: 5:30AM – 7:00PM
Saturday: 9:00AM – 1:00PM

Oak Ridge Dental Arts
(704) 332-9848 
Located on the first floor of the 900 Building, accessible from West 5th Street

Village Bookstore
(980) 598-1250 
Johnson and Wales Student Bookstore has office supplies, greeting cards, books and snacks as well as an incredible selection of cookbooks.


Convenient Bank of America ATM's are located inside the 900 Building Lobby & in the Promenade

Nearby Amenities

The following establishments are within walking distance of Gateway Village:

Cedar Street Tavern
(704) 333-3448
120 North Cedar Street (corner of Cedar and 5th)
Suite 755

(704) 910-3784
718-G West Trade Street (corner of Cedar and West Trade)

Little Village Grill
(704) 347-2184
710 West Trade Street

The Pub at Gateway 
(704) 333-9118
710 West Trade Street

CVS Pharmacy 
(704) 373-2930
231 North Graham Street

Nearby Residential Options

The following residential establishments are in close proximity (less than 4 blocks) to Gateway Village:

Centric Gateway Apartments 866.366.8740


Post Gateway Apartments 866.717.6550


Gateway Plaza 704.763.0063


Cedar Flats Apartments 704.274.2282


Orchard Park Apartments 704-333-7265


Camden Cotton Mills Apartments 866.648.2315


Gateway West Luxury Apartments 877.718.7844


Ten 05 West Trade Apartments 704.374.9008


Sycamore Green Apartments 704.371.5068


Sycamore Green Townhomes 704.377.3326